What is your return policy?
Our #1 goal is customer satisfaction. If you are unhappy with your purchase, return it to us within 10 days of the date it was shipped to you. To make a return or exchange, contact us at Returns@danasengjewelry.com for confirmation. This policy does not apply to custom orders, which are final sale. For your protection, your return should always be shipped insured and include a copy of your receipt.
Please note that shipping costs are not refundable and Dana Seng Jewelry is not responsible for returns that are lost in the mail.
A few select pieces may not be returnable, if that is the case we will let you know BEFORE we process your order, giving you the option to cancel the order.
*Personalized items and special orders can not be returned.*
Can I return a gift?
Items received as gifts may be exchanged for another item of equal or greater value.