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Return Policy

What is your return policy?

Our #1 goal is customer satisfaction. If you are unhappy with your purchase, return it to us within 10 days of the date it was shipped to you. To make a return or exchange, contact us at for confirmation. This policy does not apply to custom orders, which are final sale. For your protection, your return should always be shipped insured and include a copy of your receipt.

Please note that shipping costs are not refundable and Dana Seng Jewelry is not responsible for returns that are lost in the mail.

A few select pieces may not be returnable, if that is the case we will let you know BEFORE we process your order, giving you the option to cancel the order.

*Personalized items and special orders can not be returned.*

Can I return a gift?

Items received as gifts may be exchanged for another item of equal or greater value.


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